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Meanwhile, we introducing the basic information about our services, so please feel free to apply your query, we will learn and serve it in a best way, as usual.
Meanwhile, we introducing the basic information about our services, so please feel free to apply your query, we will learn and serve it in a best way, as usual.
Orbita ITSM software
IT-service management business process automation platform
Automation of ITSM processes, tasks, approvals, and analytics on a single reliable integrated platform. We supply the following ITSM processes from the shelf:
Any other business processes can be deployed and implemented, using original Low-code technology. Applications build on Orbita software can be easily integrated with any information systems and services using standard REST API. Most common examples are: infrastructure inventory, data center infrastructure management systems and IT-monitoring systems.
We provide design, development, deployment, implementation and maintenance of the solution based on Orbita software.
Automation of ITSM processes, tasks, approvals, and analytics on a single reliable integrated platform. We supply the following ITSM processes from the shelf:
- Incident and service requests management
- Processes designed to fix incidents (when it is something broken in IT-infrastructure) and resolve service requests (when IT infrastructure operating well, but user need help).
- Processes designed to fix incidents (when it is something broken in IT-infrastructure) and resolve service requests (when IT infrastructure operating well, but user need help).
- Problem management
- This process designed to detect, investigate and fix a root couse of incidents.
- This process designed to detect, investigate and fix a root couse of incidents.
- Change management
- This process designed to support of development, deployment and implementing of a new oe changed IT-infrastructures, its componets, services including third-part provider IT-infrastructures and services.
- This process designed to support of development, deployment and implementing of a new oe changed IT-infrastructures, its componets, services including third-part provider IT-infrastructures and services.
- Service catalog and service level management
- This processes designed to create and support user and operational services and its agreements (service level agreements, operation agreements), interconnect it to suppot operating stage processes and to make a qualities basis for reporting.
- This processes designed to create and support user and operational services and its agreements (service level agreements, operation agreements), interconnect it to suppot operating stage processes and to make a qualities basis for reporting.
- Assets and configuration management
- This process designed to control assets, owning or renting by a company or IT-service provider, to create and control configuration of IT-infrastructure, to support its service-resource model and to support operational stage processes.
- This process designed to control assets, owning or renting by a company or IT-service provider, to create and control configuration of IT-infrastructure, to support its service-resource model and to support operational stage processes.
- Knowledge management
- Designed to create and manage knowleges, such as fixings for incidents and problems, solutions for requests and changes, infrastructure technical documentation, organizational and any other documentation, and to support operational stage processes.
- Designed to create and manage knowleges, such as fixings for incidents and problems, solutions for requests and changes, infrastructure technical documentation, organizational and any other documentation, and to support operational stage processes.
- Task management
- Basically, designed to work as stand-alone process (for exploitation purposes), or to work in connection to incident, request, problem, change management processes.
- Basically, designed to work as stand-alone process (for exploitation purposes), or to work in connection to incident, request, problem, change management processes.
- Approval management
- Designed to work as stand-alone process (for exploitation purposes), or to work in connection to any other processes in a system.
- Designed to work as stand-alone process (for exploitation purposes), or to work in connection to any other processes in a system.
Any other business processes can be deployed and implemented, using original Low-code technology. Applications build on Orbita software can be easily integrated with any information systems and services using standard REST API. Most common examples are: infrastructure inventory, data center infrastructure management systems and IT-monitoring systems.
We provide design, development, deployment, implementation and maintenance of the solution based on Orbita software.
Services Increments or Complex Solution
Diagnosticis
- Diagnostics of architectures, business processes, services.
- Functional diagnostics of the automation system.
Result: audit report, recommendations for development and improvements.
- Functional diagnostics of the automation system.
Result: audit report, recommendations for development and improvements.
Design
- Collecting requirements for architectures, processes and services.
- Design of architectures, business processes, services (services).
Result: target architectures, business processes and services descriptions.
- Design of architectures, business processes, services (services).
Result: target architectures, business processes and services descriptions.
Solution selection and planing
- Planing of development project: Solution, Roadmap, Project plan.
- Control of development, testing, modifications, approving.
Result: Selected solutions, Roadmaps and Plans.
- Control of development, testing, modifications, approving.
Result: Selected solutions, Roadmaps and Plans.
Deployment
- Deployment methodology development or adoption.
- Deployment of architectures, business processes, services, infrastructures.
Result: user functionality deployed in the test environment.
- Deployment of architectures, business processes, services, infrastructures.
Result: user functionality deployed in the test environment.
Implementation
- Performing user training for a new services and applications.
- Pilot exploitation, transfering to the production environment.
Result: implemented business processes and user functionality.
- Pilot exploitation, transfering to the production environment.
Result: implemented business processes and user functionality.
Support and mainenance
- Delivering support and maintanance for solution.
- Measuring, reporting and delivering of improvements.
Result: operational solutions and services, reporting, improvements.
- Measuring, reporting and delivering of improvements.
Result: operational solutions and services, reporting, improvements.
Contacts
We are here from the morning till the evening always, except weekends and public celebrations
Give us an idea how we can help via WatsApp message or
via email to info@orbitalnetwork.online , or
via contact form