As in any other management subject area, the only reliable way to gain control over activities and quality of IT-services is the implementation and continuous improvement of ITSM business processes and tool.

Development of ITSM business processes: incident and service request management, problem management, change management, configuration, event management, knowledge management.

Creating of integrated Solutions, matching all requirements for IT function.

Development of ITSM business processes: incident andservice-request management, problem management, change management, asset, configuration and inventory management, event management, knowledge management.

Implementing of asset, configuration, inventory management and monitoring systems.

Creating of integrated Solutions, matching all requirements for IT function.

Ussually, the scope of work on such a project looks like this:

• Diagnostics of the baseline state of business processes and IT-services.
• Collecting of stakeholders requirements for a target state.
• Development technical requirements for a target state.
• Performing GAP-analisys and apply other appropriate tools to make it clear, what should be done.
• Developing a target business process according to GAP, requirements and other deliviries and artifacts af a privious stage.

Everything describer above could be done like a stand-alone tasks, or as a commplex end-to-end Solution, according to your requirements. 

Generally, it is possible to separate parts of work, but it is likely, that it could be necessary to detail or clear something in the diagnostics results report, or in requirements collecting report, or in a GAP analisis results before development stage, so the best decision is one execution team for all project.

Results, according to an inmplementation project stage: 

• business processes diagnosis report, 
• requirements of stakeholders and technical requirements with prioritets, 
• results of GAP-analysis, 
• development Roadmap and Project Plan, 
• project reports,
• staff traingn plans,
• implementation/migration plan, including third-party software and services,
• results of pilot testing,
• ITSM system, implemented to a production invironment,
• maintenance contract and SLA.

Please see this page for details about Orbita ITSM platform

For example, the automation of 3 business-process, involving 5 departments of Enterprise.

For all project including diagnostics, planing and development, timing could be around 12 month*.

* Same reservation from customer side. Monthly man/hrs spending depends on a project stage and its specifics.

The common market price for a works within 1 business-process (auditing and development) is about 200K USD. Exactly price strongly depends on a goals and specifics of each project and should be counted out on preliminary stage, having input information on a hands.